Dornan are recruiting for an Applications Support Analyst. This role will be based in our Head Office in Little Island, Cork.
Reporting to the Head of Applications, the successful candidate will be part of a small team of application support and development engineers. The team will be responsible for developing applications and supporting existing applications in use in the business, be they developed in house or externally.
Dornan are a leading Mechanical, Electrical and Instrumentation contractor with projects in Ireland, Europe and the UK. Dornan are involved in projects across many sectors such as Pharmaceutical, Power, Waste to Energy, Commercial, Data Centre and Petrochemical.
The successful candidate will be an exemplar ambassador for the company and its values: integrity, dependability, safety, pride & quality.
Roles and responsibilities:
- Responding to application & technical problems that occur abruptly and require immediate solutions.
- Troubleshooting technical & application issues.
- Following up with internal stakeholders to ensure the problem is resolved.
- Escalating issues to third parties if requiring further support and overseeing issues until resolution.
- Providing excellent, timely & accurate feedback to affected stakeholders and managers, creating resolution reports for high impact issues.
- Support roll-out of new features and solutions.
- Test and evaluate new technology.
- Managing multiple cases at one time.
- Rapidly establish a good working relationship with internal colleagues and external IT/Software providers.
Skills and knowledge
- Microsoft Power App development
- Power BI
- SharePoint
- Microsoft Forms
- Excel
- Application support
- Navision
- Office 365
- AutoCAD
- Adobe Acrobat
- Testing practice
- SQL
- Excellent documentation skills
- Excellent Time management skills
- Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the group
Qualifications & Experience:
- BIS/CS degree favorable but not critical
- Minimum 2 years Application or I.T Support required
Why Dornan?
- Dornan are a well-established company with a family feel and a down to earth team.
- Dornan offer a clear progression path, always seeking opportunities to promote from within
- Dornan offer educational assistance and promote CPD
- Dornan promote collaboration through various team building, social and charity events.
- Dornan are committed to employee wellbeing with our Employee Assistance Program and an in-house Health & Wellbeing advisor