Desktop Support Engineer

Location London
Discipline: IT
Vacancy Type Permanent-Full Time
Contact name: Anthony Child

Job ref: 011183

Dornan are currently recruiting for a Desktop Support Engineer who will work within the IT team in London.

The successful candidate will be responsible for the resolution of incidents and requests assigned to them. 

This role is extremely broad in nature and requires support to be provided over the phone, remotely and in person.

The role is full of learning opportunities where no two days will be the same. It is an excellent opportunity for a candidate and will be a mix of front-line IT support and project related work.

Dornan are a leading Mechanical, Electrical and Instrumentation contractor with projects in the UK, Ireland and Europe. Dornan are involved in projects across many sectors such as Pharmaceutical, Data Centre, Healthcare, Education, Commercial, and Power Generation.

The successful candidate will join an expanding IT team and will benefit from a supportive culture, where ideas and contributions will be recognized.

Roles and Responsibilities:

  • Azure Active Directory and on-prem administration.
  • Installing and maintaining hardware and computer peripherals.
  • Managing company software needs.
  • Troubleshooting network and user issues.
  • Knowledge of servers, networking and cloud solutions.
  • IT Setup of new projects offices and periodic site visits.
  • Ability and drive to document, to a high level, manuals and processes.
  • Service desk Que knowledge and ticketing experience.
  • Knowledge of Teams, SharePoint and Microsoft Application support.
  • General IT oversite within a hybrid office setting.

Overview of Knowledge Required:

  • Experience in a similar role 2 -3 years
  • A good understanding of customer service delivery in an IT environment.
  • Experience with desktop hardware and software, including operating systems and MS Office products.
  • Excellent troubleshooting and time management skills.
  • Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the Group.
  • Working Knowledge of databases and business intelligence.
  • Experience working in IT in the construction industry is a bonus but not a must.

Behaviours and Attitudes Required:

  • Ability to prioritize workload.
  • Willingness to learn more and grow within an IT organization.
  • Work as a team player within the IT Department.
  • Willingness to take ownership of issues or tasks and see them through to completion.
  • Willingness to travel to site periodically.
  • Willingness to teach and mentor more junior IT professionals.